Work at Joy of Home

The Shop Assistant helps with day-to-day operations and interfaces with customers. The job is multifaceted, fast-paced, and requires excellent attention to detail. Superior customer service skills and commitment to business growth are essential. The Shop Assistant is a self-starter who can work independently while upholding the standards and values of the business. 

 

Primary Responsibilities:

• Greet customers who come into the store; establish a friendly connection with customers; read the customer and determine the level of service they might like; let them know about the products we carry and the services we offer

• Collect needed information from customers to supply estimates

• Take incoming calls in a friendly and helpful manner

• Operate the POS including sales, returns, the estimate-to-invoice process, gift cards, customer information, and inventory

• Maintain accurate and complete information for each custom order; place orders for fabrics and supplies; ensure that each step of an order has been completed or addressed

• Become competent at opening and closing the shop and able to run it alone, as needed

 

Secondary Responsibilities:

• Manage office and cleaning supplies for the shop by keeping the sales counter area and utility room neat and organized and reordering supplies when needed 

• Assist with varied and periodic administrative tasks including file management (digital and paper), keeping forms stocked, managing outgoing mail and packages, etc. 

• Fabric - receive shipments, measure new bolts, make tags, cut swatches, keep racks of bolts tidy 

• Samples - receive new samples, mark with the price and add to the appropriate collection, keep samples neat and organized, review samples periodically for discontinued ones

• Decor - receive shipments, create tags, display or store as backstock, make signs for certain items as needed, restock decor when needed, keep decor displays tidy

• Create several social media posts each week

• Plan and execute marketing events which may include food and beverages, decorations, advertising, email marketing, giveaway packages, print materials

• Assist with periodic rearrangement of fabric racks, restyling of decor and seasonal window dressings 

• Help maintain a clean and safe environment inside and outside of the shop

 

Growth Opportunities:

• Develop knowledge and skills to take custom orders independently by learning the following:

  • Fabrics - fiber content, appropriate use, cleaning, etc.

  • Calculate fabric required for various projects from dining room seats to elaborate window coverings

  • Quote labor costs for a project

  • Advise customers on colors and patterns

• Develop the ability to do site visits to measure windows, accompany an installer, measure and/or evaluate a piece of furniture

 

Necessary Skills:

• Competent with Google Suite, navigating the internet, and a variety of digital devices

• Basic math skills (addition, subtraction, multiplication, division, fractions, geometry) 

• Comfortable and experienced with spreadsheets 

• Highly organized, excellent follow-through, close attention to detail

• Able to manage specifics of multiple orders, customers, distributors, and workrooms

• Interest in learning the home fabrics and furnishings industry

• Able and comfortable helping customers select and combine colors and patterns in a room

• Comfortable switching tasks and/or focus multiple times throughout the day

• Excellent communication in person, on the phone, via email and texts - clear, concise, thorough

• Professional demeanor, appearance and behavior

• Friendly, out-going personality - able to engage with and connect to a wide diversity of customers

• Honesty and integrity in all business activities and interactions with customers

• Reliable and punctual

• Able to lift, carry and move heavy bolts of fabric, large boxes of decor, and upholstered seating furniture from chairs to sofas (with assistance)

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If interested, please email: alisa@joyofhomevt.com